Building a Customer Service Culture
Last year, teams at TP Mechanical embraced a new goal: developing a stronger customer service culture. TP recently created a client-focused training program to help our team members who interact with customers the most, including sales reps, dispatchers, service techs, and project managers. Spearheaded by TP President/CEO Bill Riddle and implemented by TP’s Business Development […]
TP Mechanical Completes HVAC Rooftop Unit Installation at Pivotek
Pivotek – a prefabricated, modular bathroom manufacturer – recently turned to TP Mechanical to replace 30 rooftop HVAC units at its Milford, Ohio location. Pivotek has partnered with TP’s commercial construction division for several years; however, this installation marked Pivotek’s first project using our service division. Having just moved into the facility six months prior, Pivotek […]