Successful service work isn’t always about everything going exactly according to plan. It’s about having the experience, people, and partnerships in place to respond when conditions change.
Our Service team recently put that approach into action during a chiller replacement project at a local museum in Louisville, Kentucky.
Planning for a Complex Installation
Replacing the units required coordination well beyond the mechanical work itself. The project included a road closure to accommodate a crane pick, with the new units stored at D-Crane’s yard until they were ready for installation. D-Crane provided the rigging and crane work necessary to safely move the equipment into place.
Behind the scenes, our team coordinated the field work, estimating, supervision and quality control needed to bring all those pieces together.
Working Through the Unexpected
Adding to the complexity, the project took place during a heat wave.
With the chillers temporarily offline, the team brought in dehumidifiers and strategically positioned them throughout the museum to help manage interior conditions. Ultimately, conditions required the building to be temporarily closed to the public.
Rather than allowing an unexpected challenge to define the project, the team worked directly with the customer to address the inconvenience and determine a path forward. That communication helped preserve the customer relationship while allowing the team to successfully complete the work.
A Team Effort from Start to Finish
Projects like this aren’t accomplished by one person or one department. From estimating the work to coordinating activities in the field and ensuring quality throughout the project, several members of the Lexington team played a role.
Field Crew
- Kaleb Sivalls, Foreman
- Justin Baker
- John Tyra
- Austin Stanton
- Chase Osman
Project Support
- Travis Rowlette, Kentucky Business Unit Leader
- Don Campbell, Project Manager
- Craig Sweet, Field Superintendent
- Joel Walter, Director of QA/QC & Training
- Kaylee Barnes, Co-Op
The result was a successfully completed project and, just as importantly, a customer relationship that remained strong despite the challenges encountered along the way.
Service Is About More Than the Equipment
This project is a good example of what Service looks like beyond maintenance and equipment replacement. It means understanding a customer’s facility, anticipating challenges, coordinating the right resources, and being ready to find solutions when circumstances change.
For our team, that meant bringing together field expertise, project support and trusted partners to get the job done.
It’s one more example of how what we do changes the world, one customer, one facility and one solution at a time.
